Terms & Conditions

Welcome to AquaticElegance! By using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services. These terms outline the rights and responsibilities of both AquaticElegance and our valued customers, ensuring a transparent and fair experience for all.

Orders and Payments

All orders placed through our website are subject to acceptance. We accept various forms of payment, including credit cards, debit cards, and other secure payment options. You are responsible for providing accurate information for billing and shipping purposes. Payment must be made in full before any items are shipped. We reserve the right to cancel or refuse any order at our discretion, particularly in cases where fraudulent activity is suspected.

Once your order is placed, you will receive an email confirmation with the details of your purchase. Please review this information carefully to ensure its accuracy. If you notice any errors, contact us immediately at [email protected]. Any changes to orders, such as cancellations or modifications, must be requested within 24 hours of placing the order.

Shipping and Delivery

We strive to provide timely and efficient shipping. Shipping costs and estimated delivery times will be calculated during checkout. Please note that delivery times may vary due to unforeseen circumstances, such as weather conditions, carrier delays, or other factors beyond our control. We cannot be held liable for delays caused by third-party carriers or unforeseen events.

All shipments are tracked, and tracking information will be provided to you once your order has been dispatched. It is your responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect address information. If your order is returned to us as undeliverable, additional shipping charges may apply to resend the package.

Returns and Refunds

If you are not satisfied with your purchase, you may return the item within 14 days of delivery for a refund or exchange, subject to our return policy. Items must be in their original condition and packaging, and must include all original accessories and documentation. Please contact us at [email protected] for return instructions.

Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Please note that shipping charges are non-refundable, and you are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We do not accept returns for perishable goods, such as live plants or fish, unless they arrive damaged or dead on arrival.

Use of Website

You may use our website only for lawful purposes. You agree not to misuse our services, distribute harmful content, or engage in any activity that could damage the website's functionality. This includes attempting unauthorized access to our systems, introducing viruses or other harmful material, or disrupting the experience of other users.

We reserve the right to terminate access to our website for violations of these terms. If we detect any malicious activity, we will take appropriate legal action, including notifying relevant authorities. Additionally, we reserve the right to restrict or block access to our website from any IP address that shows suspicious activity.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of AquaticElegance or its content suppliers. You may not reproduce, distribute, or create derivative works from any part of this website without our express written permission. Unauthorized use of any content may result in legal action.

We grant you a limited, non-exclusive, and non-transferable license to access and use our website for personal and non-commercial purposes. This license does not include the right to modify, resell, or exploit any part of the website for commercial gain without our prior written consent. All trademarks, logos, and service marks displayed on the website are the property of AquaticElegance or their respective owners, and you are not permitted to use them without our consent.

Limitation of Liability

To the fullest extent permitted by law, AquaticElegance shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to, loss of profits, data, or goodwill. Our liability is limited to the amount paid by you for the products or services that gave rise to the claim.

We make no warranties or representations about the accuracy or completeness of the content on our website. While we strive to ensure that all information is up to date and correct, errors may occasionally occur. In such cases, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of India. By using our website, you agree to submit to the jurisdiction of these courts.

Amendments to Terms

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically. Continued use of our website after any amendments constitutes acceptance of the new terms. If you do not agree with the changes, you must stop using our website immediately.

Contact Us

If you have any questions regarding these terms and conditions, please reach out to us at [email protected]. We are here to assist you and provide any clarification you may need regarding your rights and responsibilities as a customer.

We value your feedback and are committed to improving your experience. Feel free to contact us for any suggestions, comments, or issues you may encounter while using our website or services. Thank you for choosing AquaticElegance for your aquarium needs, and we look forward to serving you.